Warranty Policy
Warranty Policy for EDISLA Astra and Apex Brands
Effective Date: November 07, 2022
We are committed to delivering high-quality products, and the following limited warranty policies outlines the coverage for EDISLA Astra and EDISLA Apex products.
1. Inspection and Reporting
Our products undergo comprehensive inspections both during manufacturing and before shipping to ensure they meet our stringent quality standards. Upon receiving your telescope, please inspect it thoroughly. Any issues related to shipping must be reported within 48 hours of the invoice date to be eligible for a shipping-related claim. After this period, the standard warranty terms will apply.
2. Limited Warranty Coverage
This limited warranty covers defects in optical tube and its components, for a period of 12 months from the original date of purchase. For other components—including the base, table top mount, tube rings, clamps, and adjustment knobs—the warranty is limited to 90 days and covers only manufacturing defects.
• Manufacturing Defects Only: Components are covered exclusively for defects in manufacturing. Damage from mishandling, improper storage, or normal wear and tear is not covered.
• Exclusion of External Damage: Any damage to components caused by impacts, heat warping, or exposure to moisture or humidity is excluded from coverage.
• Replacement at Manufacturer’s Discretion: Defective parts reported and approved within above mentioned time frame days will be replaced at no charge. After this period, customers are responsible for purchasing replacement parts.
3. Exclusions from Warranty
The following are explicitly excluded from warranty coverage:
• Damage caused by mishandling, negligence, impacts, or improper use.
• Damage due to improper storage, such as heat warping, mold, or deformation caused by exposure to extreme temperatures or humidity.
• Normal wear and tear on plastic or mechanical components.
• Damage caused by environmental factors, such as excessive heat, moisture, or dust.
• Unauthorized repairs or modifications by third parties.
• Any defects or damages arising after the expiration of the warranty period.
4. Warranty Claim Procedure
To initiate a warranty claim, the customer must:
1. Present valid proof of purchase (e.g., receipt or invoice).
2. Provide photographic or video evidence that clearly demonstrates the defect.
3. Contact our customer support team for guidance before returning the product.
Failure to follow this process may result in delays or the rejection of the claim.
5. Warranty Exclusions and Limitations
We reserve the right to reject any warranty claim if:
• The damage is determined to result from mishandling, improper use, improper storage, or external factors such as heat warping or mold.
• The claim is filed after the expiration of the warranty period.
• The customer is unable to provide valid proof of purchase or sufficient evidence of the defect.
6. Repair or Replacement
If the defect is determined to be covered under warranty, we will repair or replace the defective part at no cost. If the damage falls outside the scope of warranty coverage, customers may purchase replacement parts and cover repair costs independently.
In cases where a part is not immediately available, we will make every effort to provide a replacement. However, delays may occur, and in some instances, if a part is not available, we may be unable to offer a replacement or repair.
7. Final Determination
All warranty claims are subject to final evaluation by our inspection team. The decision regarding warranty coverage is final and not open to further negotiation.
8. Contact Information
For any questions or to initiate a warranty claim, please contact our customer service team at shop@edisla.in
We are here to assist you with any concerns.
Warranty Policy for Non-Edisla Branded Products
Warranty claims for products that are not Edisla branded should be directed to the original manufacturer. However, you can contact us for assistance in the claims process after we assess the issue. Please note that the final warranty decision rests with the manufacturer.
