EDISLA Extended Warranty Policy

Effective Date: 01 JAN 2026

Thank you for securing your investment with the EDISLA Extended Warranty. This terms outlines the additional coverage provided beyond the standard manufacturer’s warranty for your product.

1. Coverage Period & Activation

This Extended Warranty becomes effective immediately upon the expiration of the original standard warranty period.

• Duration: This plan extends the coverage for an additional 12 Months (1 Year) beyond the standard warranty term.

• Total Coverage: Combined with the standard warranty, this ensures your product is protected against manufacturing defects for a total extended duration.

2. Scope of Coverage

This warranty covers defects in materials and workmanship that arise during normal use of the telescope.

• Optical Tube Assembly (OTA): Covers delamination, coating defects, or assembly errors affecting optical performance.

• Mechanical Components: Covers manufacturing defects in the base, table-top mount, tube rings, clamps, and focusing mechanisms.

• Labor & Parts: EDISLA will cover the cost of labor and parts required to repair defective items. If a repair is not possible, a replacement part will be provided.

3. Exclusions (What is NOT Covered)

This Extended Warranty is strictly limited to manufacturing defects. The following are explicitly excluded:

• Environmental Damage: Fungal growth (mold) on optics, heat warping, or deformation caused by storage in high temperatures (e.g., inside a hot car or shed) or high humidity.

• Accidental Damage: Drops, impacts, cracked lenses/mirrors due to mishandling, or cosmetic scratches that do not affect optical performance.

• Wear and Tear: Normal degradation of moving parts, lubricants, or friction components (e.g., looseness in knobs due to standard usage over time).

• Unauthorized Modifications: Any damage resulting from attempts to self-repair, collimate incorrectly, or modify the telescope with non-standard accessories.

4. Claim Procedure

To file a claim under the Extended Warranty, the customer must:

1. Proof of Purchase: Provide the invoice for the original telescope AND the invoice for the Extended Warranty purchase.

2. Evidence: Submit clear photos or video demonstrating the specific defect.

3. Approval: Contact shop@edisla.in for a Return Authorization (RA) number before shipping any items. Returns sent without prior approval may be rejected.

5. Repair, Replacement, and Obsolescence

• Repair/Replace: We reserve the right to repair the defective unit or replace it with a unit of equal or greater value.

• Part Availability: Given that extended warranties apply to older products, specific parts may inevitably become obsolete. If a direct replacement part is unavailable, EDISLA reserves the right to offer a functional equivalent or store credit at the current market value of the defective component.

6. Limitation of Liability

The maximum liability of EDISLA under this Extended Warranty shall not exceed the original purchase price of the product. EDISLA is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

7. Final Determination

All warranty claims are subject to physical inspection by EDISLA technicians. If the damage is determined to be caused by user error, improper storage (heat/mold), or neglect, the claim will be denied, and the customer will be responsible for return shipping costs.

Contact Information

For claims or inquiries, please contact: Email: shop@edisla.in